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Plug back the power cable straight to a wall outlet and printer without any surge protector.With the printer turned on, disconnect the power cord from the rear of the printer.Wait until the printer is idle and silent before you continue.Turn on the printer, if it is not already on.Perform a power reset, reset the printer to recover from printer errors or failures. ![]() If the scanner light does not illuminate or move across the glass then it should be a scanner issue. I understand that you are getting a scanning issue, I am glad to assist you.ĭid you make a copy and check if that works fine?Ĭheck the scanner bar functionality : partially lift the scanner lid, and then press the Copy button or icon.
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